Refund policy

Return and Refund Policy

Due to the digital nature of our products (web-based access to digital reports), all sales are final. Once you have purchased and been granted access to a report, we do not offer refunds, returns, or exchanges.

Digital Goods and Access By purchasing access to our reports, you acknowledge that you are buying a digital product. Because these reports are immediately accessible upon purchase, they cannot be "returned" in the traditional sense.

Technical Issues While we do not offer refunds for change of mind, we want to ensure you get the service you paid for. If you experience technical difficulties, receive an error message, or cannot access your report after purchase, please contact us immediately at hello@ks-transfer.com so we can investigate and resolve the issue.

Exceptions Refunds will only be considered in the rare event of a complete system failure on our end that prevents us from delivering the access you purchased, and which we are unable to resolve in a timely manner.

European Union 14-day cooling-off period Under EU consumer protection laws, consumers generally have a 14-day right of withdrawal. However, this right does not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent. By completing your purchase and accessing the web report, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal.

You can always contact us for any questions regarding your access at hello@ks-transfer.com.